Important changes at KFH

Dear Leaseholders

RE: Hepple Close

Change of KFH Property Manager

I am writing to let you know that there is going to be a change in the team managing Hepple Close. 

Your new Senior Property Manager is Ivica Pendaroski and he has now completed his handover. This will also mean that your Assistant Property Manager will now be Tasharn Wright-Jones, as he assists Ivica. The details for the team are outlined below: - 

For ease of reference, please find below a list of your key contact details for KFH. Directing your queries to the appropriate department will allow your queries to be dealt with in a timely manner:

Block Management

For all day-to-day building management and maintenance related enquiries, please contact:

Senior Property Manager Ivica Pendaroski  heppleclose@kfh.co.uk 

020 3542 0223

Assistant Property Manager Tasharn Wright-Jones  heppleclose@kfh.co.uk 

020 3542 0206

Service Charge Enquiries

For any service charge account matters, please contact:

Account Manager Manraj Singh

manraj.singh@kfh.co.uk 

020 3542 0200 

Payment Enquiries

To discuss a service charge arrears reminder letter you may have received, please contact your Credit Control Administrator at creditcontrol@kfh.co.uk 

If you would like to pay your service charge via Direct Debit, please contact our Treasury Department at bmtreasury@kfh.co.uk 

Insurance

In the unfortunate event you need to submit a claim under the building insurance policy, please contact our Insurance Claims department at insuranceclaims@kfh.co.uk 

Leaseholder Sales Packs (LPE1)

If you are selling your property and require a Sales Pack (also known as an LPE1 form), please contact: Team Secretary Susan Seal  susan.seal@kfh.co.uk 

020 3542 0243

Out of Hours Emergencies

In the event of an out of office hours building related emergency, your ‘Out of Hours’ 24/7 emergency contact number is 020 3542 0221

This number operates outside of normal working hours during the week and all weekends/bank holidays. If you receive an answer message, please leave your name, address, and contact telephone number and you will receive a call back within a few minutes. At all other times please contact us at our office on the numbers provided above.

For the avoidance of doubt, an emergency is a situation which, without immediate action, will result in a serious risk to the building or its occupants. Any non-emergency reports will be dealt with during normal office hours (Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm).

I trust the above information is of assistance, however, if you require any further information, please do not hesitate to contact me.

Yours faithfully

Jacqueline

Jacqueline Allen 

Senior Property Manager - Team Head