Altus Property Management (Formerly Kinleigh Folkard and Hayward) have been property managers at Hepple Close for many years and are usually your first point of contact for buildings maintenance, service charge enquiries, grounds issues(including parking) and lease enquiries.

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As of December 2025 Ivica Pendaroski is our Property Manager,

• Property Manager: Ivica Pendaroski

  • Phone: 0333 015 2843

  • Email: heppleclose@altus-pm.com, ​ ivica.pendaroski@altus-pm.com

• Senior Property Manager: Jacqueline Allen

  • Phone: 0333 015 2843

  • Email: heppleclose@altus-pm.com

• General Enquiries:

  • Phone: 0333 015 2843

• Service Charge Enquiries

  • Account Manager: Stella Hau

  • Email: stella.hau@altus-pm.com

  • Phone: 0333 015 2843

• Payment Enquiries for arrears:

  • Email: creditcontrol@altus-pm.com

• Payment Enquiries - making payments/direct debit setup:

  • Email: bmtreasury@altus-pm.com

• Leaseholder Sales Packs (LPE1):

  • Team Secretary: Susan Seal

  • Email: Susan.seal@altus-pm.com

  • Phone: 0333 015 2843

• Emergency Out of Hours 24/7:

  • Phone: 0333 015 2843

  • This number operates outside of normal working hours during the week and all weekends and Bank holidays.  If you receive an answer message please leave your name, address and contact telephone number and you will receive a call back within a few minutes.

  • For the avoidance of doubt, an emergency is a situation which, without immediate action, will result in a serious risk to the building or its occupants.

PESS have been appointed by KFH to manage and enforce parking in Hepple Close as of December 2025. 

• Waste and Recycling Information

• Report a missed bin collection

• Removal of large household items (bulky waste)

• Report anti-social behaviour

• Report a noise nuisance

• Hounslow Council Website

• Syon and Brentford Lock Ward Councillors

  • Councillor Dan Bowring

  • Councillor Theo Dennison

  • Councillor Katherine Dunne

I put this section here to include contact information for people at the hospital who we may need to contact with regards to:

• Noise

• ADC

Kinleigh Folkard and Hayward are the primary conduit to reach Gistelesworde Management Company which is made up of are volunteer directors that manage Hepple Close in the interests of leaseholders and residents.

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Email: management@heppleclose.net

Hepple Close sits in the Brentford and Isleworth Parliamentary Constituency.  Our current MP is Ruth Cadbury